Danske Bank International Mastercard Assistance
For assistance and inquiries, please call: +352 46 12 75 551 and choose an option:
Lost/stolen/damaged Mastercard & general questions #1
Travel insurance assistance #2
Accute illness while travelling abroad #3
World Elite Mastercard Concierge Service #4
You can raise a card dispute if you have found card transactions in your account that you do not recognise or cannot approve.
Have you made a purchase, then start by contacting the merchant or homepage in question
Before raising a card dispute, you must first try yourself to solve the problem with the merchant or website where you made a purchase. If you cannot find a solution together with the merchant or website within 2-4 weeks, you must raise a card dispute immediately.
The sooner you contact us, the greater are the chances that we can help you getting your money back.
Create your card dispute via the homepage
World Elite & Platinum Mastercard claim form