When you establish a eBanking agreement, you get a user ID. The assigned user ID is stated in the agreement document appendix. If you do not have the appendix, you can retrieve your user ID in the following ways:

• In the letter you received together with the eSafeID device for eBanking.
  
• Call Customer Support 
  

Your personal user ID is an important part of eBanking security. Together with your password and your eSafeID device, it ensures that only you have access to eBanking.

A user ID consists of 8 digits e.g. 87654321.