We are focused on advisory services
Danske Bank International is an advisory bank focused on creating peace of mind for you. We therefore place a great deal of emphasis on being able to give you access to advisory services and tools that make it easier for you to invest in a sound and secure way.
All our customers have access to basic services like our digital trading platform and an annual report on their investments. When you invest in funds that we have a business agreement with and receives retrocessions from, you also gain access to additional advisory-related investment services.
Various services when you invest in funds
As an investor in mutual funds that pays retrocessions, you always have access to our universe of carefully selected funds and the option of receiving ongoing advice on the composition of your fund investments from our investment specialists. In addition, you may – depending on your investments – get access to regular market insights, webinars and investor days that may be relevant for you in relation to your investments.
You pay for these extra advisory-related services via the charges you pay for the funds. The retrocession fee makes up part of the overall charge, so you also pay for the additional services even if you choose not to make use of them.
Our six service levels
Below, you can see our six different service levels and the services provided at each level. As you can see from the overview, your service level depends on the size of the retrocessions that we receive from the funds you have invested in.
The size of the retrocessions depends on:
- How much you have invested in mutual funds
- Which funds you have invested in, as the retrocession fee can vary from fund to fund
We adjust your service level higher from month to month if the current retrocessions from your investments entitle you to a higher service level. In contrast, we always wait for three months before making any necessary downward adjustments to your service level, and we always inform you directly if your service level changes. You can also always check which service level you have in eBanking. Most customers are at service level A or B. Please feel free to call us if you have any questions.
Our 6 service levels
Your service level as an investor in mutual funds depends on the scale of the retrocessions the Bank receives from the funds you have invested in. The majority of your retrocession fees, typically 70-80%, covers the cost of your access to the service ‘Fund universe and regular advice’, where the price varies and is based on the size of your investments.
You always have access to all services in the levels below your service level. For example, if you are at service level C, then in addition to ‘Investment Update’ you also have access to ‘Investment Insight’ from service level B and ‘Fund universe & ongoing advice’ from service level A.